Haining Textile Machinery Co.,Ltd.
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   Raising Machine
   Shearing Machine
   Polishing Machine &Poli-cutting Machine
   Stender Machine
   Sueding Machine
   Brushing Machine
   Other Machine
   Textile Equipment




Email: yxzx@cnhnfj.com 

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Policy of Service

     Haining  Textile  Machinery  Factory  with  its tenet  “Satisfy customer”  insists   providing innovative  service  and  developing  with  customer.  It  set  a  service  department   under marketing center and build a integrated system on before,midst and after service.

1.Before Service

  We have formed a strong team with  technical  force by fetching in  person with ability and training them by ourselves.  We’ve exploited several kinds of  raising, shearing  and  sueding machines  since the  eighties and  accumulated a complete  set of  experience  and  theory  of textile finishing machine in the past  30  years. We  provide  customers  technical  consultation professionally, increment of service and communicate with them on technology.

2.Midst Service

1、The enterprise holds training classes aperiodically annually to teach the customers how to operate and  maintain  the machines correctly. Making  propaganda  for new  products of their capability and applicability which makes customers have the chance tocommunicate with each other and mastery the news.
2、We organize the customers for free on operation of equipment and maintenance  to  make sure they can operate the machine correctly and our machines work optimum.
3、We provide customers installation omnidirectionally.

3.After Service

1.Technical service department sets a working party, the general  engineer  is  responsible for after service.
2.Creating clients’ file,  providing  technical  consultancy  immediately  for  failure  recovery  by person specially on telephone.
3.Technological design to customer for free and service on exploit new products.
4.Make sure we reply customer in 8 hours on technical  service and supply solving  scheme  in 24 hours.  If there’s  a  need  serve on the spot, we  promise  to  arrive  within  24 hours  (not including time spent on the way) in order to decrease the losing of customers.
5.Within one year guarantee period, quality  problems  which  caused  by  design,  technics or manufacture can be solved for free by replace or maintain.
6.The losing comes from  customers’improper  behavior will  have a  paid service on  ex  works cost.
7.We organize the technicians from Technology, Quality Control  and  Service  Departments to have  interviews  with  the  customers  aperiodically annually,  in  order  to  collect advices and improve the products


Copyright (c) Haining Textile Machinery Co.,Ltd. All reserved.
Address: No.22 Shijing Road, Haining Economic Development zone, Zhejiang, China 314400.
Tel:+86-573-87078333 87079088 87079082  Fax:+86-573-87079080
Http://www.cnhnfj.com  E-MAIL:yxzx@cnhnfj.com